The products described on this site are maintained and
supported by the RetroPlatform (Amiga, C64, etc.) team at Cloanto, however they are
sold and offered for download by our valued partners, who
specialize in secure payments and high-volume downloads.
If you need technical support, please visit the Frequently Asked Questions
(FAQ), Troubleshooting or Support sections on the software web site. We aim to
always help you recover a lost license key or download, even if it is 20 years
old, so if the avenues outlined on this page do not lead to a satisfactory
resolution, feel free to use the Support and Contact options.
If you need assistance with an order or download from
Avangate, PayPro, Share-It or Digital River, kindly contact our vendor
Important: we have no access to your credit card
or payment details. Security is one of the main reasons why we
use a selection of most reputable third-party e-commerce
partners. The downloadable files are also hosted by our
If you experience a "corrupt ZIP" issue when
extracting a ZIP archive, then that indicates a partial
(incomplete) download. An "Installation Package Could Not Be
Opened" error when running an installer also
indicates an incomplete or corrupt download.
In both cases, the problem can be solved by
re-downloading the file.
If you have a download-related problem please contact the
e-commerce partner that hosts the file. They will be able to
reset your download counter or make available a new download if
If this does not help you solve an issue please
let us know.