In order to troubleshoot an installation
problem it is often helpful to evaluate the
installation log file. The installers for
the products which reference this page use
Microsoft's Windows Installer (MSI)
installer service, where logging can be
enabled by setting a registry key.
If you are not familiar with editing the
registry please read the following article
before proceeding:
The key to set to enable logging is:
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer]
"Logging"="voicewarmup"
(set "Logging" to "" to disable again)
If you prefer not to do this manually,
you can download an archive containing two .reg
files (one for enabling, the other to
disable logging again:
Just double-click on one of the two .reg
files to either
enable or disable logging. If you leave
it on, future installations will continue to
be logged in the system temporary
directory.
At the end of the installation (even if
failed) you will find a log file named
msi*.log in %temp% (just enter %temp% in the
Explorer address bar, and it will expand
to the current Temp directory). It should be
among the most recent files, if sorted
by date.
If you do not find a log file, a reboot
may be required before the MSI logging
activation takes effect.
Please note that installation log files
may contain private information, although
they generally do not. For example,
installation log files list the installation
directories. Because Windows names data
directories after user names, the Windows
username of the current user may be included
in the log. Any data entered in the
installer dialogs may also be included. If
you are concerned, or simply interested, you
can open the log file with Notepad and view
it.
Before emailing the log file for
technical support purposes you may want to
compress it to reduce the attachment size:
right-click the file and select Send
to/Compressed (zipped) folder.
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