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TITLE

Troubleshooting Update and Addon Installation Errors

 

TOPIC

Q: When checking for updates, or when trying to download and install AmiKit or AmigaSYS from inside the Amiga Forever player, an error occurs.

 

DISCUSSION

A: Errors like "Element not found" or a "Your software is up to date" message in spite of a known application update may indicate the need to update Software Director. A 0x80072EE2 error is usually caused by antivirus of firewall software blocking a download.

Amiga Forever and C64 Forever use Cloanto's Software Director to install updates and add-ons. Since the initial 2009 release, Software Director itself has been updated, introducing features required by newer versions of Amiga Forever and C64 Forever. If the installation of an add-on or a check for updates inside Amiga Forever or C64 Forever fails:

  1. Open Software Director in the Windows Control Panel
  2. Click the "Check Now" button
  3. Right-click the Software Director self-update entry, if available, and select the Install option
  4. If you intend to install more updates, go to the Wallet tab of Software Director, see if these updates are already listed (from previous attempts), and delete them before proceeding to update again
  5. Close both Amiga Forever and C64 Forever, if installed
  6. Install the Amiga Forever (and/or C64 Forever) software update from within the Software Director interface (not from inside the player)

As of Amiga Forever and C64 Forever 2009.0.4.0, this issue has been resolved (the condition where a Software Director update is required is now recognized correctly, whereas this wasn't the case before).

Error 0x80072EE2 during a download indicates that the transfer timed out before completing. This could be caused by a network failure, or by other programs running on the computer. The error has been reported in cases where an AmiKit download (in Amiga Forever Plus Edition) was blocked by antivirus software such as Avira Antivir Premium and ESET NOD32. Before retrying, you may want to temporarily disable any antivirus or download accelerator software. If you are running any personal firewall software, you may need to grant permission to this application for the download to continue.

 

Article Information
Article ID:16-117
Platform:Windows
Products:Amiga Forever 2009, C64 Forever 2009
Additional Keywords:None
Last Update:2009-08-15
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