In order to troubleshoot an unresponsive application it is often helpful to create a dump, i.e. a "snapshot" of the Windows process(es) associated to the application.
To create a dump file:
- Start Task Manager by pressing Ctrl+Shift+Esc or right-clicking an empty area of the task bar and selecting Task Manager
- In the Processes tab, right-click the name of the process and select Create dump file
- In File Explorer, open the location displayed after the dump file has been created
- Repeat the above if more processes are involved
- Compress the file(s) to reduce the size of the transfer, e.g. right-click and select Send to/Compressed (zipped) folder
This procedure is suitable for creating a user-mode dump file. If creation of the dump file fails with an "Access denied" error, it may indicate that the process is busy running in kernel mode (e.g. code by a driver). If an application is unresponsive in this condition, a driver update may solve the issue.
Please note that the process dump may contain private information, if such data was in use by the process.