Support for Online Sales and Related Downloads

TOPIC

Explains how to recover from order submission errors, and how to resume or get a copy of download files, license keys or passwords and where to inquiry for billing issues in relation to online sales.

DISCUSSION

The products described at amigaforever.com are maintained and supported by the Amiga Forever team at Cloanto, however they are sold and offered for download by our valued partners, who specialize in secure payments and high volume downloads.

If you need technical support, then stay right here at amigaforever.com:

• Frequently Asked Questions
• Troubleshooting
• Contact

If however you need assistance with an order or download from Avangate, Share-It or Digital River, kindly contact our vendor partner directly:

• Avangate Support
• Share-It Customer Care Center
• Support for Online Sales Processed by Digital River

Important: we have no access whatsoever to your credit card or payment details. Security is one of the main reasons why we use a selection of most reputable third-party e-commerce partners. The downloadable files are also hosted by our partners.

If you have a download-related problem please contact the e-commerce partner that hosts the file. They will be able to reset your download counter or make available a new download, as necessary. If you experience a "corrupt ZIP" issue when extracting a ZIP archive, then that indicates a partial (incomplete) download and you need to re-download the file (a partial ZIP cannot be "repaired").

If this does not help you solve an issue please let us know.